Italian - ItalyFrench (Fr)Deutsch (DE-CH-AT)繁體中文Russian (CIS)English (United Kingdom)


Certificate of guarantee for the consumer


As is well known, Articles. 128-135 of the Consumer Code, preparing new protections for consumers as regards the guarantees relating to the sale of consumer goods, or of any movables even to assemble, with the exception of assets subject to forced sale, water and gas (when not put up for sale), electricity. The provisions of the amended Consumer Code, apply only to the protection of individuals who, in contracts of sale (but also of exchange, administration, procurement, construction or intended to supply of consumer goods to be manufactured or produced), acting on purposes unrelated to any business or professional activity.

1.2 The warranty period begins from the date shown on the bill of sale (eg receipt) issued by the dealer to be kept attached to this Warranty Certificate

1.3 The consumer who was not able to produce this certificate and the document issued by the seller, showing the name of the seller, the date of delivery of the product and the reference product (type and model), will lose the warranty.

1.4 The consumer of the guarantee fails to notify the Retailer or the Metalsud the lack of conformity within 5 days of delivery of the Products in the case of obvious defects, or within 8 days of the discovery, in the case of visible defects or not detectable by a person of average diligence (unless the seller has not recognized the existence of a defect or has not concealed).

1.5 If the consumer has directly affected the Retailer, the same, after verification of the existence of the defect, the exclusion of third party liability and upon presentation of a copy of the certificate of guarantee from the buyer under penalty of forfeiture, arrange for ensure immediate replacement of the product or replace the product within the delivery times indicated on the product list FERWALL.

1.6 The cost of calls to the dealer and installation of the product shall be by responsibility of the consumer. The call-out charge for METALSUD S.A.S. and costs for the shipment of defective components or for installation of the same.

1.7 In the case that the consumer wishes also go directly to METALSUD sas, the procedures and time limits for the yield of the product are given in Section 9 of the general conditions of sale included in paper format, in any package and / or downloadable format electronically on site;

1.8 from the warranty as stated in the appropriate model, is excluded:

• any damage due to transport or loading / unloading of goods on behalf of the client;

• damage caused by exposure of the product in places unsuitable environmental conditions;

• a direct result of work not carried out according to the technical instructions of the manufacturer, or amendments made by this unexpected;

• damage caused by normal wear and tear, treatment or misuse, accident or force majeure;

• Any result not attributable to the production phase.

• Failure to observe the rules provided installation (both in materials used and the methods of the same), including: installation not performed in a workmanlike manner and without respecting the instructions of the product information and package insert of the product, or in the case of installation using materials other than those prescribed in the instructions themselves.

1.9 In case of lack of conformity Metalsud affords consumers the right:

a) to repair, without charge, the conformity of the goods by repair or replacement (at your option, unless the remedy sought is objectively impossible or excessively expensive compared to the other and still limited to a maximum amount equal to the value of the Products which are defective or vices);

b) a reduction of price or rescission of the contract (if the repair and replacement are impossible or excessively expensive, if Metalsud could not undertake the repair or replacement within a reasonable time, and if the replacement or repair carried out previously have caused significant inconvenience to the consumer).

1.10 The parts replaced during the warranty period are the property of METALSUD SAS

1.11 These warranty provisions are imperative and unchangeable.

1.12 The repairs carried out under warranty or replacement of the product will not extend or renew the same deadlines.

1.13 METALSUD S.A.S. disclaims any liability for any damage that may directly or indirectly, to persons, animals or property as a result of failure to observe all the instructions contained in the owner's manual, especially on the subject of installation, use and maintenance.



Metalsud Lo Gatto s.a.s., strong to the high quality of the products is able to guarantee greater extent than is required even in the amended Consumer Code, so as to extend to 10 years the coverage of this warranty with respect to:


Internal Structure: 10 YEARS

Against sagging or deformation of the structure (shroud)

Frame and subframe: 10 YEARS

Against sagging or deformation of the uprights

Interior and exterior panel series PRESTIGE: 10 YEARS

Against any defect in water painting ADLER which have been carried out all the necessary operations and maintenance for which instructions have been adhered to installation and / or maintenance.


Components of interior subframes: 10 YEARS

The structure of subframe is not subject to "rust" for the entire life of the product

If the product does not have the characteristics of term indicated above, Metalsud Lo Gatto s.a.s., after verification of the existence of the defect, we will replace the defective parts free of charge to the conditions listed in the "warranty period", added to this document, format paper in each package and / or can be downloaded in electronic format, on the site

To thank our kind buyers the choice made, this certificate of authenticity, consisting of nr. 2 pages is directly signed by the Sole Society Dr. Giovanni Domenico Arena.


Note: After purchase, keep this warranty card and the invoice or receipt of purchase issued by the dealer or directly from METALSUD s.a.s.




Metalsud Lo Gatto S.a.s. was established in 1963 as technical closing systems producer. The experience within the years has lead the company to enter with success in the security doors market...



Ferwall has made Security one of its strength point, in order to obtain with the years prestigious Certification and relevant acknowledgment...


Style and design

Produced in Italy, Ferwall Security doors are different for the style and world recognised Italian made Design...